Responsible Gaming at
7k999 — Play Within Your Limits
7k999 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Our responsible gaming programme gives you full control over your play — from deposit limits and time-out periods to complete self-exclusion. Gaming should always be entertainment, never a burden.
Gaming Is Entertainment —
Keep It That Way
At 7k999, we believe that gambling should always be a source of fun and excitement — never stress, debt, or anxiety. As Bangladesh's premier online casino and sports betting platform, we take our responsibility to players seriously. We have built a comprehensive set of responsible gaming tools and policies to help every player maintain a healthy relationship with gambling.
Whether you enjoy live cricket betting during BPL season, spinning the reels on our most popular slot titles, or challenging yourself at the live casino tables — 7k999 wants you to stay in control at every step. Our responsible gaming features are available directly from your account settings, with no waiting period and immediate effect.
This page outlines all the tools, resources, and guidance available to you. We strongly encourage every player — regardless of how frequently they play — to read through this information and make use of the features that suit their individual needs. If you ever feel that your gambling is becoming a problem, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Are You Playing Responsibly?
Reflect honestly on the questions below. If you answer "yes" to two or more, we recommend contacting our support team or using one of our responsible gaming tools.
Do you spend more money on gambling than you originally intended?
Do you find yourself chasing losses by continuing to play after a losing streak?
Has gambling begun to affect your work, studies, or personal relationships?
Do you borrow money or sell possessions to fund your gambling activity?
Do you feel anxious, irritable, or restless when you are unable to gamble?
Do you conceal or lie about the amount of time or money you spend on gambling?
If any of these questions describe your experience, help is available. Contact our support team at [email protected] — we respond within 24 hours.
Responsible Gaming Features & Tools
7k999 provides a full suite of player-protection tools, accessible at any time from your account settings. All limits and restrictions take effect immediately once set.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your 7k999 account to ensure you never deposit more than you are comfortable spending. Limits can be reduced instantly; increases take 48 hours to take effect — giving you time to reflect before raising your cap. Deposits via bKash, Nagad, Rocket, and all other supported methods are included in this limit.
Session Time Limits
Define a maximum session length for your gaming activity on 7k999. When your session limit is reached, you will receive a notification and be automatically logged out. This tool helps prevent extended unplanned sessions and encourages regular breaks, which are an important part of maintaining healthy gaming habits.
Loss Limits
Set a maximum amount you are willing to lose within a specified period — daily, weekly, or monthly. Once your loss limit is reached, your account will be temporarily suspended for wagering until the limit period resets. This is one of the most effective tools for preventing chasing-loss behaviour on the 7k999 platform.
Wager Limits
In addition to deposit limits, 7k999 allows you to set a limit on the total amount wagered within a given period. This applies across all casino games and sports betting markets, giving you a comprehensive cap on your gambling activity regardless of how winnings are re-staked during a session.
Time-Out Periods
If you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked for all gambling activity. You will not receive any promotional emails during this period. Time-outs are immediate and cannot be cancelled once activated.
Self-Exclusion
For players who feel they need a longer or permanent break from gambling, 7k999 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully disabled, all marketing communications are stopped, and you cannot create a new account. Contact support to activate self-exclusion immediately.
Warning Signs of Problem Gambling
Recognising the early warning signs of problem gambling is the first step toward getting help. The following behaviours may indicate that gambling is becoming a problem in your life.
Spending more money on gambling than you can afford to lose, leading to financial stress or debt
Continuing to gamble in order to win back money you have already lost — commonly known as "chasing losses"
Neglecting work responsibilities, studies, or family obligations because of time spent gambling
Borrowing money from friends, family members, or financial institutions specifically to fund gambling
Feeling irritable, anxious, or distressed when you are unable to access gambling platforms
Hiding the extent of your gambling activity from people close to you, including spending and time
Using gambling as a way to escape stress, personal problems, loneliness, or negative emotions
Repeatedly promising yourself or others that you will stop or reduce gambling, but being unable to follow through
Experiencing mood swings linked to gambling outcomes — euphoric after wins, severely depressed after losses
Selling personal belongings, withdrawing savings, or taking out loans to continue gambling activity
Thinking about gambling constantly throughout the day, even when engaged in other activities
Feeling a need to gamble with progressively larger amounts of money to achieve the same level of excitement
Recognising these signs in yourself — or in someone you care about — is a courageous and important step. Please do not wait until the situation becomes critical. Reach out to our support team at [email protected] or use the self-exclusion and time-out tools available in your 7k999 account settings at any time.
Using Your Responsible Gaming Tools
Step-by-step guidance on activating and managing each responsible gaming feature available on the 7k999 platform.
Deposit limits are one of the most straightforward ways to control your spending on 7k999. Here is how to set one:
- Log in to your 7k999 account and navigate to Account Settings
- Select the Responsible Gaming tab from the settings menu
- Choose Deposit Limits and select your preferred period — daily, weekly, or monthly
- Enter your desired limit amount in Bangladeshi Taka (BDT)
- Confirm the limit — it takes effect immediately
Important: Reducing a deposit limit is instant. Increasing a limit requires a 48-hour cooling-off period before the new higher limit activates. This protects you from making impulsive decisions during a session.
A time-out gives you a structured break from gambling without the permanence of full self-exclusion. Time-out periods available on 7k999 are 24 hours, 48 hours, 7 days, and 30 days.
- Go to Account Settings > Responsible Gaming > Time-Out
- Select your preferred time-out duration
- Confirm your selection — your account will be locked immediately
During a time-out, you will not be able to place any bets, access casino games, or make deposits. All scheduled promotional emails will be paused. Your account balance is kept safe and accessible after the time-out period ends. Time-outs cannot be cancelled once activated — this is intentional and designed for your protection.
Self-exclusion is the strongest account restriction available on 7k999. We recommend this option for players who feel their gambling has become or is becoming a serious problem.
- Contact our support team at [email protected] with the subject "Self-Exclusion Request"
- State your preferred self-exclusion period: 6 months, 1 year, 3 years, or permanent
- Our team will process your request within 24 hours and confirm activation by email
- Alternatively, navigate to Account Settings > Responsible Gaming > Self-Exclusion to initiate directly
What happens during self-exclusion: Your account is fully disabled. You will not receive any promotional or marketing communications. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, etc.) within 5 business days. Attempting to create a new account during a self-exclusion period is a breach of our Terms & Conditions and will result in permanent account termination.
Loss and wager limits work in tandem to give you a complete picture of your spending. A loss limit caps how much you can lose before play is suspended; a wager limit caps the total amount staked regardless of wins or losses.
- Access Account Settings > Responsible Gaming > Spending Limits
- Set your loss limit and/or wager limit for your chosen period
- Both limits apply across all 7k999 products — casino games, live tables, sports betting, and cricket markets
- You will receive a notification when you reach 75% and 100% of your set limit
These tools are particularly useful during high-volume sports betting seasons such as the BPL or T20 World Cup, when the excitement of live cricket markets can sometimes lead to unplanned spending.
7k999 maintains a strict 21+ age policy. We strongly encourage all adult players who share devices with younger family members to take the following precautions:
- Never save your 7k999 login credentials on shared or family devices
- Always log out of your 7k999 account when not in active use
- Use device-level parental controls or content filtering software to block access to gambling sites
- Keep your financial details (bKash PIN, Nagad password) private and separate from your 7k999 credentials
- If you suspect a minor has accessed your account, contact us immediately at [email protected]
All suspected underage access cases are investigated immediately. Any account confirmed to have been accessed by or on behalf of a person under 21 will be permanently closed and referred for review.
The 7k999 Responsible Gaming Commitment
As Bangladesh's premier online gaming destination, 7k999 takes its duty of care to players extremely seriously. Below are the core commitments we make to every player on our platform — commitments we hold ourselves accountable to every day.
Strict Age Verification
7k999 verifies the age and identity of every new player during the KYC process. No player under the age of 21 may register, deposit, or play on the 7k999 platform. We reserve the right to request additional documentation at any time to confirm eligibility.
Trained Support Team
Our 24/7 customer support team includes staff trained in responsible gaming practices and early identification of problem gambling behaviour. Any player who reaches out about gambling concerns will receive a compassionate, non-judgmental response and a clear pathway to help.
No Targeting of Vulnerable Players
7k999 does not send promotional communications to players who have activated a time-out, self-exclusion, or who have reached their responsible gaming limits. Players who have raised concerns about their gambling will never receive bonus offers or marketing prompts.
Transparent Odds and Game Rules
All casino games and sports betting markets on 7k999 display their rules, theoretical return-to-player (RTP) percentages, and odds in a clear, accessible format. We believe players deserve to make fully informed decisions before placing any bet.
Continuous Platform Review
7k999 continuously reviews its responsible gaming tools, player data, and support processes to identify areas for improvement. We are committed to adopting industry best practices and updating our responsible gaming programme as new evidence and guidance becomes available.
Need Support? We Are Here for You
Contact Our Responsible Gaming Team
If you are concerned about your own gambling or the gambling behaviour of someone you know, please reach out to our dedicated responsible gaming support team. All enquiries are handled with complete confidentiality and care. We are available every day of the year, including Eid, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays.
Send your message to the address below — please include "Responsible Gaming" in your subject line. We aim to respond within 24 hours, usually much sooner.
This email address is displayed as plain text and is not a clickable link. Please copy it into your email client to contact us.
24/7 Live Chat
Our live chat support is available around the clock inside the 7k999 platform. Log in to your account to access live chat instantly. For responsible gaming topics, our support agents are trained to assist you with activating limits, initiating time-outs, and processing self-exclusion requests in real time.
Available every day — Bangladesh Standard Time (UTC+6). No appointment needed.
Enjoy 7k999 — Responsibly and Confidently
Ready to get back to the games? Browse our full casino, explore live cricket markets, or review our FAQ for any questions you may have. Always play within your means. 21+ only.