7k999 Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy ("Policy") describes how 7k999 ("7k999", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to registered players, prospective players, and visitors ("you", "your") who access or use the 7k999 online casino and sports betting platform at https://7k999.io and any associated applications or services.

By registering a 7k999 account, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 7k999 platform.

7k999 is committed to handling all personal data with integrity, transparency, and respect for the privacy rights of every player. We operate the 7k999 platform primarily for players based in Bangladesh and our data practices reflect the expectations and rights of Bangladeshi consumers.

2 Data Controller

7k999 acts as the data controller in respect of all personal data collected through the 7k999 platform. As data controller, 7k999 determines the purposes for which and the means by which personal data is processed. All data protection queries, access requests, and complaints should be directed to the 7k999 data protection contact at:

Where third-party service providers process personal data on behalf of 7k999, they do so as data processors under contractual arrangements that require them to process data only on 7k999's instructions and to maintain appropriate security measures.

3 Data We Collect

7k999 collects the following categories of personal data in connection with your use of the platform:

3.1 Identity & Registration Data

When you register an account on 7k999, we collect your full legal name, date of birth, gender, nationality, and a copy of a government-issued identity document such as your Bangladesh National Identity Card (NID) or passport. This information is required to verify your identity, confirm your age (21+), and comply with our Know Your Customer (KYC) obligations.

3.2 Contact Data

We collect your email address, mobile phone number (including your Bangladeshi mobile number for bKash, Nagad, or Rocket wallet verification), and residential address. This data is used to communicate with you regarding your account, process transactions, and send service notifications.

3.3 Financial & Transaction Data

We collect data relating to deposits, withdrawals, wagers, bonuses, and account balances. This includes payment method identifiers (such as your bKash or Nagad mobile wallet number), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and reference numbers. Full payment card numbers are not stored by 7k999 — card processing is handled by our PCI-DSS compliant payment partners.

3.4 Gaming & Betting Activity Data

We record details of your gaming and betting activity on the 7k999 platform, including games played, bets placed, wager amounts, outcomes, session durations, and responsible gaming tool usage. This data is used to operate the platform, calculate winnings, detect problem gambling patterns, and ensure game integrity.

3.5 Technical & Device Data

We automatically collect technical data when you access the 7k999 platform, including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and mobile network operator. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact 7k999 via email, live chat, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments. This data is used to resolve support queries, improve our service, and maintain an audit trail of interactions.

4 How We Collect Data

4.1 Directly From You

The majority of personal data we hold is provided directly by you at the point of registration, during the KYC verification process, when making deposits or withdrawal requests, when contacting our support team, or when participating in promotions and surveys.

4.2 Automatically During Platform Use

Technical and device data is collected automatically through server logs, cookies, session tokens, and similar tracking technologies as you navigate the 7k999 platform. This collection occurs whether you are a registered logged-in player or an anonymous visitor browsing the site.

4.3 From Third-Party Partners

We may receive personal data about you from third-party sources, including identity verification agencies (for KYC purposes), payment processors (to confirm transaction status), fraud detection services, and — where permitted — credit reference agencies. Any data received from third parties is handled in accordance with this Policy.

5 Purposes & Legal Basis for Processing

7k999 processes personal data only where a lawful basis exists for doing so. The following table summarises the primary purposes for which we process personal data and the corresponding legal basis in each case:

5.1 Marketing Communications

7k999 will only send you promotional emails, SMS notifications, or in-platform marketing messages where you have given us your explicit consent to do so during the registration process or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected].

5.2 Legitimate Interests

Where we rely on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your fundamental privacy rights. Our primary legitimate interests include maintaining platform security, preventing fraud and bonus abuse, improving our service offering, and ensuring the long-term integrity of the 7k999 gaming environment for all players.

6 Data Sharing & Third Parties

7k999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below:

6.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers are contractually obligated to process your data only for the purpose of completing the relevant payment transaction and to maintain appropriate data security standards.

6.2 Identity Verification Providers

To carry out KYC verification, we may share your identity documents and personal information with specialist identity verification service providers. These providers verify the authenticity of your documents and cross-reference your details against relevant databases as required by AML regulations.

6.3 Game Software Providers

Some game titles on the 7k999 platform are operated by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data necessary to operate the game in real time. Game providers are not provided with your full identity profile, payment details, or contact information.

6.4 Legal & Regulatory Authorities

7k999 may be legally required to share personal data with law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction in response to a valid legal request, court order, or mandatory reporting obligation. In such cases, 7k999 will disclose only the minimum data necessary to satisfy the legal requirement.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 7k999's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the data controller responsible for your data prior to the transfer taking effect.

7 Data Retention

7k999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Where personal data is no longer required and no legal retention obligation applies, 7k999 will securely delete or anonymise that data. Anonymised aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8 Security Measures

7k999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the 7k999 platform
• Encryption of sensitive data at rest, including identity documents and payment credentials
• Role-based access controls ensuring that only authorised 7k999 personnel can access personal data, and only to the extent required for their specific role
• Regular security audits and penetration testing of the 7k999 platform infrastructure
• Two-factor authentication (2FA) available to all registered players to protect account access
• Automated fraud detection systems that monitor account activity in real time for suspicious patterns
• Secure, access-controlled data storage environments with regular encrypted backups
• Staff training on data protection obligations and secure data handling procedures

9 Cookies & Tracking Technologies

7k999 uses cookies and similar tracking technologies (such as web beacons and session tokens) to operate the platform, remember your preferences, maintain your login session, and collect analytical data about how the platform is used. Cookies are small text files stored on your device by your browser when you visit the 7k999 website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences, such as your language settings, preferred game categories, and responsible gaming limit settings, so that you do not need to re-enter them on each visit.
• Analytical Cookies: Used to collect anonymous aggregated data about how players use the 7k999 platform, including which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps us improve the platform experience.
• Security Cookies: Used by our fraud detection systems to identify suspicious device signatures, unusual login patterns, and potential account takeover attempts.

9.2 Managing Cookies

You can control cookie settings through your browser's privacy or settings menu. Most browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the 7k999 platform. Disabling functional cookies may result in some of your preferences not being saved between sessions.

10 Your Rights

As a 7k999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right Type]":

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected. You can update most of your contact details directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention obligations — for example, AML regulations require us to retain certain identity and transaction records for a defined period even after account closure.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, and to object to direct marketing at any time. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

7k999 aims to respond to all valid privacy rights requests within 14 business days. In complex cases, we may extend this period by up to a further 14 business days, in which case we will notify you of the extension and the reason for it.

11 Minors & Age Policy

The 7k999 platform is strictly for adults aged 21 and above. 7k999 does not knowingly collect or process personal data belonging to any person under the age of 21. If we discover or are informed that a person under 21 has registered an account or provided personal data on the platform, we will immediately close the account, delete all associated personal data (subject to any mandatory legal retention requirements), and cancel any pending transactions.

If you are a parent or guardian and you believe that a person under 21 in your care has provided personal data to 7k999 or accessed the platform, please contact us immediately at [email protected] so that we can take the necessary action.

12 International Data Transfers

7k999 primarily processes and stores personal data within secure server environments. In certain circumstances, data may be processed by or transferred to service providers or partners located outside Bangladesh — for example, where a game software provider or identity verification service operates servers in another jurisdiction.

Where personal data is transferred internationally, 7k999 takes appropriate steps to ensure that the transfer is subject to adequate safeguards, including contractual data processing agreements with the receiving party that impose data protection obligations equivalent to those described in this Policy. 7k999 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate contractual safeguards.

13 Third-Party Links

The 7k999 platform may occasionally display references to third-party services, such as game providers or payment method operators. If you navigate away from the 7k999 platform to a third-party website or application, this Privacy Policy no longer applies. 7k999 is not responsible for the privacy practices of any third party and encourages you to review the relevant privacy policy of any third-party service you use.

14 Changes to This Policy

7k999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made, we will notify registered players via email and/or a prominent notice within the 7k999 platform prior to the updated Policy taking effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the 7k999 platform following publication of an updated Policy constitutes your acceptance of the revised terms.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7k999 handles your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

When submitting a privacy request, please include your registered email address, your account username (if applicable), and a clear description of your request or concern. This helps us locate your records quickly and respond as efficiently as possible.

7k999 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you may have the right to escalate the matter to a relevant data protection authority or regulatory body in your jurisdiction.